Possible solution
My phone isn’t
charging.
Charger and phone are
not properly connected.
Check connection between
charger and phone/charger
stand and phone.
Charger is not properly
plugged in.
Make sure charger is
properly plugged into wall
outlet.
My phone isn’t
making/answering
calls.
Battery is not charged.
Charge the battery.
Poor signal strength
Extend whip antenna.
Outside of service area.
Change locations until the
phone displays service
available.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless service
provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in
your phone.
See “Store your voice
mailbox number” on
page 58.
The voice mail number
you have saved is
incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless service
provider.
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16
My SMS messages
are not being
delivered.
You don’t have SMS
service.
Call your wireless service
provider.
I can’t successfully
tag a phone book
entry or menu
command.
Excessive background
noise during the
recording process.
Find a quiet location and
try again.
Voice tag memory is
full.
Follow screen prompt to
erase an existing tag,
making room for new voice
tag.
Voice dialing or
voice command
does not recognize
my voice.
Voice tag was
recorded by someone
other than yourself.
Re-record voice tag using
your voice.
Problem
Possible cause
Possible solution
17
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